Shipping and Returns Policy

Returns & Exchanges:

At YOUR BRAND, we do our best to make our product descriptions as detailed as possible so that you do not encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.

 

Order Cancellation Policy:

We are proud of our ability to quickly process all orders placed on our website.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, send us an email at XXXX@XXXX.com as soon as possible.

The vast majority of in-stock items are processed and/or shipped within 12 hours, so it is essential that you contact us during this period so that we can try to cancel your order before it is processed and/or shipped. 

Your request to cancel your order cannot be accepted if it has already been processed.

 

Address Error:

It is your responsibility to check the accuracy of this address and contact us promptly to request a change. This can only be done if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

In these cases, the packages may be returned to us, but not necessarily.

If your order is returned to the sender, we will offer you a refund of your order minus shipping costs or offer you a reshipment, according to your choice.

You are not eligible for a reshipment or refund of your order until your package has been received by the sender.

 

Return Policy:

We accept returns* for any reason!

Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the time you receive your products.

If for any reason you are not satisfied, simply fill out this return form.

Sign it and then send it with your package to the address we will provide when you write to our support team.