Terms of Service
Our personal data protection policy helps establish a relationship of trust between you and our services, in order to offer you a positive experience in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
To respect your trust, Delgado Salazar Ana Zorayda, we primarily guarantee respect for your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For complete transparency towards you, in order to guarantee you a secure use of our website Bonjardinage in all its available versions and related applications (hereinafter the "Site Delgado Salazar Ana Zorayda "), we make available the way we process your data, so that our services are always in accordance with respect for your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and your data, throughout all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss, or alteration. This is why we make available to you all the elements allowing you to easily understand our way of processing your data. This data will only be kept for the time necessary for the management and processing determined. You can, of course, at any time, have access to your data and modify it, since it will be available on your personal spaces on the site Delgado Salazar Ana Zorayda
To this end, we strive to take all necessary measures in order to comply with the applicable law on data protection.
Thus, here undersigned Delgado Salazar Ana Zorayda undertakes through this personal data protection policy to respect the essential principles of the general European regulation and French law on personal data protection, by making available to you the information concerning the existence and terms of the data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). All information relating to any transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and the security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of Delgado Salazar Ana Zorayda , if you have placed an order on the site Bonjardinage customer of Delgado Salazar Ana Zorayda if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the Bonjardinage site without having created a customer account or placed an order.
- WHO ARE WE?
Delgado Salazar Ana Zorayda is a LTD , registered under the number 2279418653, represented by Ana Zorayda Delgado, in the capacity of President and Chief Executive Officer, whose registered office is located at 115, rue du Villonet in Quebec QC
Delgado Salazar Ana Zorayda edits the Bonjardinage Site and implements, in this capacity, various processing of your Data as a data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the site Bonjardinage using cookies, if you create a customer account on the Bonjardinage site, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us streamline your navigation on the Bonjardinage site, as well as offer you a more personalized experience. We can thus best process your orders, make installment payments available, prevent fraud, issue necessary refunds, and manage your customer reviews.
3.2. Your navigation on the Bonjardinage Site
In order to allow you to browse the Bonjardinage site , we process your data with your consent as the legal basis for this.
3.3. The processing of your orders
To be able to take care of your orders and process them, we use your data.
The use we make of it is used to manage mediation, customer relations (and those through social networks), our after-sales and distance selling service, our actions aimed at marketing management and commercial prospecting for the Bonjardinage site, as well as for the management, deliveries and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of Delgado Salazar Ana Zorayda is the legal basis for the processing, as far as product recall management is concerned. Your consent or our legitimate interest are, depending on the case, the legal basis for the processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Installment payment
For orders covered by installment payment and for certain customers, your data is processed in order to offer you this type of payment. The application of the contract between the two parties is the legal basis for the processing of the data. However, your consent remains the basis for the processing of your banking data.
3.4.1 Klarna
In order to offer you Klarna payment options, we may be required to transmit to Klarna your personal data including your contact details and your order details, so that Klarna can assess whether you meet the required conditions to benefit from them and adapt them to your needs. Your transferred personal data will be processed in accordance with the Klarna privacy policy.
3.5. Customer reviews
In order to share your reviews with our customers and visitors as well as allow you to leave your review on the Bonjardinage site we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment collection and fraud prevention
In order to allow payment collection and fraud prevention, we use your data.
Thanks to this, we can also guarantee the security of payments.
The application of this contract between the two parties as well as the legitimate interest of Delgado Salazar Ana Zorayda, in the capacity of data controller, are the legal bases for this processing.
3.7. Advertising agency management operations of Delgado Salazar Ana Zorayda
The advertising agency operations of Delgado Salazar Ana Zorayda are managed thanks to the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, the update of the prospecting files of the organization in charge of managing objections to telephone solicitation, solicitations, the implementation of our contests and lotteries or any other operation for promotional purposes except online gambling and games of chance.
The legal bases of the mentions mentioned above are the user's consent or the legitimate interest of Delgado Salazar Ana Zorayda
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of Bonjardinage
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or even the provision of guarantees or insurance.
For the implementation of installment payment, your data may be shared with providers such as payment and transaction centers (banks…), or even call centers for the management of business processes or customer experience, or even, for customer reviews, to a customer review collection and processing manager.
The advertising agency of Bonjardinage is, in turn, managed, thanks to your data, by advertising agency customers and advertisers.
- DATA RETENTION
The data collected by Bonjardinage is kept only for the time and help necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by Bonjardinage for a certain time
In current archives for prospects, for 3 years from the customer's last contact (they are therefore viewable by the services of Delgado Salazar Ana Zorayda. We do not perform intermediate archiving of this data (as for the data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable prescription rules).
Regarding our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer's orders, and in the intermediate archives for 5 years from the end of the retention in current archives. The same applies to customers.
Regarding banking data, they are archived in the current archives for the entire validity period of the bank card (plus one day). There is no intermediate archiving performed for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: to do this you must contest the accuracy of your personal data for the desired time allowing us to verify the conformity of the latter. Or, in the event where you consider that the use we make of your personal data is unlawful and that you request a limitation of their use and not an erasure. We no longer have the need to use your data regarding the purposes mentioned in paragraph 3 but your data are still useful for the observation, exercise or defense of your rights in court, in the event where you decide to exercise your right of opposition for the desired time for verification to determine if the legitimate reasons we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you require the deletion of your personal data, Delgado Salazar Ana Zorayda will still have the possibility to keep them in intermediate archive format for the time necessary to satisfy its legal, accounting and tax obligations.
6.4. You have the right to request the exercise of your right of opposition to the processing used for commercial prospecting purposes.
In case of prospecting by email, you have the right to request the modification or unsubscription from newsletters by clicking on the hyperlink "unsubscribe" available in all newsletters, or even by browsing directly on the contact page of the site Bonjardinage
In case of prospecting by SMS, it is possible to unsubscribe by sending by SMS the mention "STOP SMS" to 36007, or by browsing on the contact page of the Bonjardinage site
6.5. You have the right to pass on post-mortem prerogatives regarding the retention, erasure and communication of your personal data.
In the absence of such prerogatives, your successors and heirs may contact Delgado Salazar Ana Zorayda to access the use of this data and allow for the “organisation and settlement of the deceased’s estate” and/or to close the account on the website and/or request the cessation of the processing of personal data.
You can also request that your data not be disclosed to a third party in the event of death.
6.6. You have the right to claim your right to data portability.
6.7. You have the right to withdraw your consent regarding the processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, this cannot affect the lawfulness of the processing carried out before your withdrawal of consent.
6.8. You have the right, at any time, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your email address, first name, last name, copy of your ID and postal address) to the data protection officer of Delgado Salazar Ana Zorayda by email to contact@bonjardinage.com and/or by post to Delgado Salazar Ana Zorayda, 115, rue du Villonet Quebec QC
We will send you a response within a maximum period of one (1) month after the date of receipt of the complaint.
- COOKIES
7.1. What is a cookie?
When you browse a website such as the Delgado Salazar Ana Zorayda website, it may then, depending on your choice, insert a text file on your device (computer, phone or tablet) through your browser.
This text file is called a COOKIE. This cookie then allows the website, such as Bonjardinage, during the prescribed validity or recording period of the cookie, to identify your device when you make another visit.
Only the issuer of a cookie can read or modify the information contained in this cookie.
7.2. What are cookies used for on Bonjardinage ?
Cookies can be classified into different categories. Some are issued directly by Delgado Salazar Ana Zorayda and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by Bonjardinage and its service providers
There are several categories of cookies that may be placed on your device when you browse our website:
7.2.1.1. “Essential” Cookies
To access our website, “essential” cookies are necessary; they are used, for example, to place an order.
If they were not present, you might experience browsing issues on the website and be unable to place an order.
“Essential” cookies also allow Bonjardinage to monitor its activity.
They can be placed on your device by Bonjardinage or by its service providers.
7.2.1.2. “Analytical and Personalization” Cookies
“Analytical and personalization” cookies are not mandatory; they will allow us to facilitate your searches and optimize your experience with us. Thanks to them, we will be able to better target your expectations, adapt our offers and maximize the organization of our website.
7.2.1.3. “Advertising” Cookies
Advertising cookies are displayed in the spaces reserved for advertising on our website. The benefit for you is that your browsing time will be improved and optimized thanks to the presentation of offers and advertisements relevant to you.
For this, “advertising” cookies will target your expectations in real time and offer you advertising content adapted to your current desires and interests, through your recent browsing history on other websites.
This helps avoid presenting you with advertising content that is of no interest to you. At the same time, Delgado Salazar Ana Zorayda prefers to see its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by Bonjardinage or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our website use their own privacy policy for this purpose. These cookies are not necessary for the use of our website.
7.2.3. Cookies issued by third-party applications integrated into our website
When you browse our website, we may include third-party computer applications in it to give you the option of sharing content and/or your opinion from our website with other people, for example when you click on “share” or “like” buttons that come from social networks.
These social networks can then identify you through these buttons even if you did not use them during your browsing on the website. They can do this if, during your last visit to the website, you were simultaneously connected or active on your device on your social network. We have no control over the uses they employ, nor over the data they have.
To learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
For the privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertising originating the presented advertisement, third-party advertising service providers...).
They can therefore, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertising, count the number of pieces of content they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they will be able to claim the sums due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.
7.3. The options offered by your browsing software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browsing software contains many options that are available to you and that you can set according to your preferences. Through this, you can then accept or not cookies on your device.
However, if you choose to accept the recording of these cookies on your device, then, during your visits to websites or content with cookies present, they will be automatically recorded on your device.
Depending on your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before their potential recording, or refuse this cookie recording on your device each time.
However, it is important to emphasize that the choices you make during this setup may change or alter your browsing on the Internet or on certain websites or services that require the use of these cookies (such as placing an order on our website, for example).
In the event that you prefer to refuse these cookies on your device or delete those already recorded, we decline all responsibility for the consequences of the impairment of the operation of our services, which would result from the inability of our services to record or have access to the cookies used for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To find out more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as third countries where the European Commission has not carried out an assessment of the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is done in compliance with the relevant regulations and that a protection of your privacy and fundamental rights is guaranteed (for example, through the use of European Commission contractual clauses).
The data protection officer can, if you request it, give you more information about the data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of natural persons regarding the points mentioned in point 2. To this end, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the identified risks.
In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can offer and carry out the automation of customer identification and “payment in 4 installments”. The foundations of this operation are related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as being too great (fraud/non-payment), then this payment method will not be offered.
However, if you wish, you can obtain human intervention although the decisions are automated, you will thus be able to give your opinion and/or oppose the automatic decision.
- POLICY UPDATE AND REVIEW
Our policy regarding personal data will be updated whenever necessary to always be in compliance with the regulations applicable to the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022