F.A.Q.
Questions?
Do you have any questions? Our customer service team is at your disposal and will respond as soon as possible.
Feel free to contact us at XXXX@XXXX.com.
Here are the questions you ask us most often:
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 10 and 22 business days for your item to arrive at your home.
During busy periods, it may take up to 6 days before shipping. Our packages are delivered by La Poste; we do not work with pickup points.
My order is incomplete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. Therefore, do not worry if you do not receive everything at the same time.
Our average delivery times are 10 to 22 business days. Some packages may take a little longer than this.
However, if you still have not received your package 35 business days after ordering, we will issue you a full refund and you can keep the item when it arrives.
Contact us at XXXXX@XXXXX.com to report an item that has not been received.
Can I cancel or change my order?
We process the orders you place quickly, generally within 12 hours.
For this reason, you have 12 hours after placing your order to send an email requesting a cancellation or change to XXXX@XXXXX.com
After this time, your items will have already been shipped, so we will not be able to change your order.
The item I received is broken/defective?
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case, or in the event of a design defect, contact us at XXXX@XXXXX.com with the following details:
- Your order number
- A description of the problem (wrong / defective item, ...)
- A photo or video
You will not need to return the product, and we will directly refund your order amount in the form of a store credit (if you would like a different form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Credit Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional standards generally recognized by the industry.